What is Hosted PBX?

Our Hosted PBX service offers VoIP-enabled business voice service that provides you with a complete telephone service for your business—without requiring you to install and manage complicated, expensive equipment.

What is VoIP?

VoIP is the acronym for Voice over Internet Protocol. It is the general term used to describe the technology of transmitting and delivering voice communications over the Internet.

How long will it take to port my phone number(s)?

Generally, a number porting can be completed within 7 to 10 business days. The exact length of time will depend on the service provider we are porting the number from and the accuracy of the information that is placed in the port request. We will work with you to complete the necessary paperwork and then submit the request.

What is SIP Trunking?

SIP trunking is a form of telephony that connects your business to the Public Telephone Network (PSTN) using a data circuit and Voice over IP (VoIP), rather than traditional BT analogue or ISDN lines.

Who would use it and why?

Business SIP Trunking is now the standard for any business needing voice calls. With one-off and monthly rental costs being up to 60% lower than ISDN, businesses can stop spending high amounts on telephone lines. Call charges are also currently increasing on ISDN but decreasing with SIP meaning even more money can be saved.

Most businesses cannot afford any downtime. With our SIP Trunks there are multiple failover and resiliency options which can be deployed depending on individual customer requirements, providing unrivalled business continuity.

How does it work?

SIP (Session Initiation Protocol) is the industry standard method for controlling Voice over IP (VoIP) calls and is used by a wide range of operators to provide business SIP trunking and Hosted Telephony services.

SIP is the protocol used to control the call itself, including initiating and terminating the call. The actual call media is then transmitted using Real Time Protocol (RTP).

SIP trunking therefore allows business grade phone calls to be made over voice ready data circuits.

What does truly unlimited actually mean ?

It means exactly what it says. When you take your broadband with us, you can download and upload as much as you want and we’ll never slow you down. Unlike other providers, we don’t have a fair usage policy or enforce traffic management, and that means you’re free to enjoy the internet as it was intended.

What is a static IP address and why do I need one?

An IP address is the number used to identify the location of your computer on the internet, which enables it to communicate with other computers and websites.

A static IP address from Zen means that this number assigned to your computer never changes. It is a fixed, permanent address, a little like the number of your house for example. You will need a static IP address if you want to connect to your computer from anywhere in the world via remote access or ensure other computers can locate your computer anywhere across the internet as just a couple of examples.

How easy is it to switch to you?

Switching to us is as easy as one, two, three! Simply check your existing contract, pick your package and switch. You no longer need a MAC code to change your internet provider, just place your order with us and we will take care of the rest.

What are the Total and Critial care levels??

Opt for Total Care and we’ll aim to fix any faults within 24 hours of you telling us about them. Opt for Critical Care and we’ll aim to sort them within 6 hours.

What features are available on analogue lines?

Just some of the features avalable include; call diversion, call waiting, ring back, call barring, 3-way-calling and caller display

What features are available on ISDN lines?

Just some of the features avalable include; call forwarding, call barring, calling line identity, customer controlled voice and data call forwarding, call waiting, call hold, and call deflection.

Which mobile networks do you support?

We work with all the major UK mobile networks; EE, Vodafone, O2 and Three.

Which hansets do you supply?

We can supply almost any handset you might want, including phones from leading manufactures like, Samsung, Apple, Sony, Huawei, LG and many more.

How long will it take to port my mobile phone number(s)?

Generally, a mobile number can be completed within 1-2 business days. The exact length of time will depend on the network provider we are porting the number from and how quickly you can provide us with the required PAC code.

What are Virtual Numbers?

A Virtual Number, also referred to as a local or geographical number, is an inbound number with a local call prefix (such as 020 for London) that can be called at a local or national rate. Create a presence in any UK town or city by choosing a variety of local Virtual Numbers.

Is there a charge for calling Virtual Numbers?

The cost to call any 01, 02, and 03 number are all the same price to call. They are either very low call costs, or often free when using inclusive minutes on a landline or mobile phone package.

How long does it take to get a Virtual Number?

We can usually get you a new Virtual Number and have you up and running within a couple of hours, call us now to get started.

How does vehicle tracking work?

Basically a unit is installed into your vehicle and it sends the data to a satellite. This then sends the information to our server which you have access to and there you can then see your vehicles you want to track.

Surely it is just an extra cost I do not need?

This is the first intial thought of many companies however the reality is very different. The system costs from as little as 75p per day dependent on which package you go for. The reduction in fuel costs alone are up to 30% and this is without taking into account the increase in business productivity.

Is this not big brother watching which will upset my employees?

Not at all the system is designed to reduce business costs and secure employee jobs. Not only is it used as a duty of care but to keep the drivers safe. We can show you how to implement the system to give maximum effect.